ABOUT US
Zoom Technology Arizona is a closed-access fiber network provider. We deploy Fiber-to-the-Home (FTTH) network infrastructure nationwide in specific neighborhoods and Fiber-to-the-Business (FTTB). We construct, operate, and maintain the fiber network infrastructure. Our goal is to expand the business across the U.S., providing high-speed internet access and facilitating the digital transformation of underserved communities.
PURPOSE FOR THE ROLE
We are looking for a motivated Field Service Technician that can work with little direction to ensure the high quality of customer service. As a Field Service Technician your primary responsibility is following up on home (FTTH) and business/commercial (FTTx) fiber installations. You will be in charge of customer engagement and satisfaction ensuring their high speed wireless/WiFi enabled service is operational. This requires you to proactively monitor, troubleshoot, and report concerns so corrective actions are taken as it relates to installations.
RESPONSIBILITIES
- Contact customers and site managers to ensure installation satisfaction
- Ensure proper site operation; inspecting cable and electrical equipment
- Undertake all customer support tasks in-field
- Operate efficiently to conclude all on site installation, repair, maintenance and test activities
- Guarantee that the work progress accurately follows the agenda
- Perform troubleshooting and strive to resolve issues
- Produce frequent and analytical service reports
- Operate vehicle in a safely manner and use field automation systems
- Adhere to company’s given rules and regulations
- Team up with colleagues and pass on important information
- Discern customer needs and offer advice or recommendations
- Clean-up after customer installation: removing boxes, pieces of cable, and sheetrock dust
- Complete detailed activity log, and other reports/documentation
- Provide prompt response to network issues; conduct preventative or proactive network repair outside of normal business hours when required
- Perform fiber optic splicing, testing, analysis, and repair on new and active fiber optic networks
- Assist with additional fiber network construction activities
QUALIFICATIONS
- Valid Arizona driver’s license with clean MVR
- High school diploma or equivalent; technical degree or certification, a plus
- Three (3) years experience as a Technician or related role
- Ability to manage and preserve technical equipment
- Accustomed to using mobile tools and applications
- Excellent communication and critical thinking skills
- Ability to multi-task and effective problem-resolution skills
- Experience in Telecommunications, Internet Service Provider, or Wireless industry is a plus.
- Fluent Spanish or other languages is a plus
- Demonstrates good judgement and can work with minimal supervision
- Adaptable to outdoor environment and weather conditions.
- Ability to sit, stand, bend, walk, stoop, climb as well as properly lift up to 65 pounds unassisted and utilize small hands and power-tools
- Ability to maintain confidentiality and comply with Company and OSHA established safety policies and requirements
- Knowledge of and ability to follow NESC and other state and local safety conditions are a must
The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.
Zoom Technology is an equal-opportunity employer committed to fostering diversity and inclusion in the workplace.
Job Type: Full-time
Pay: $24.40 - $26.45 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- Day shift
- Monday to Friday
Work setting:
- In-person
- Office
- Outdoor work
- Warehouse
Education:
- High school or equivalent (Required)
Experience:
- Telecommunication: 3 years (Required)
Language:
Ability to Commute:
- Phoenix, AZ 85004 (Required)
Work Location: In person