General Summary
The Customer Service/Credit Accounts Representative is responsible for customer credit accounts, processing credit applications, and timely collections to protect Graniterock Lien rights to ensure alignment with Graniterock’s Strategic Priorities and business objectives.
Essential Job Accountabilities
1. Comply, understand, and promote corporate and division safety initiatives to ensure “Safety Before All Else.”
2. Maintain effective telephone communications with internal and external customers.
3. Assist customers to maintain commercial credit accounts to support Graniterock’s profit goals.
4. Provide excellent customer service by overseeing customer credit accounts and resolving billing and customer credit issues.
5. Update account status records. Process preliminary notices, lien waivers, credit applications, enter new accounts in all Systems and complete month end procedure.
6. Work closely with other team members, including sales, to help achieve company financial goals by meeting/exceeding collection/credit goals.
Education and Work Experience
- High School diploma or equivalent.
- 2+ years customer service or general office experience.
- 1-2 years credit and collections experience preferred.
- Previous construction office experience a plus.
Required Knowledge, Skills and Abilities
- Excellent telephone and interpersonal skills.
- Word processing and spreadsheet skills.
- Excellent time management.
- Ability to prioritize work productively and meet deadlines.
- Knowledge of billing procedures and collection techniques.
- Accounting or JDE software.
- Bi-lingual English/Spanish preferable.
This job description reflects essential functions of this position. It does not restrict management’s right to reassign duties and responsibilities to this job at any time.
Job Type: Full-time
Pay: $23.03 - $28.91 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person