Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Senior Account Manager for our Employee Benefits team in Phoenix, Arizona!
Establish, develop, and sustain professional relations with internal staff, carriers, and clients
Service the designated book of business as it relates to marketing, claims, administration, and sales.
Respond to client questions and maintain appropriate correspondence files.
Meet department guidelines for client retention. Make good and timely decisions that propel our company forward.
Responsible for the day-to-day account management of client accounts.
Advise and direct clients on claims issues, administration, benefit plans, and federal/state laws such as COBRA, HIPAA, FMLA, ERISA, etc.
Assist with the implementation of benefit plan renewals, benefit changes, new plans, and/or new lines of coverage.
Coordinate with vendors and carriers to confirm dates and times for enrollment meetings and enrollment materials.
Assist with off-site client meetings, employee communication meetings, enrollment meetings, and benefit/wellness fairs.
Assist AE with client presentations
Provide timely updates to client and carrier requests.
Complete all required forms required by Quality Control.
Adhere to QC policy and procedures.
Perform required functions with EPIC.
Sets the lead in the Account Management department by example in strong solutions using speed and agility for customer service.
Consistently achieve results, even under tough circumstances
Bachelor’s Degree, preferred
2+ years’ experience in Employee Benefits
Current Life & Health License
Knowledge of Self-Funded Plans
Experience with 100+ Lives (Large Group)
Knowledge of ACA, HIPAA, COBRA, FMLA, Form 5500 requirements, etc.
Proficiency in Microsoft Office 365
Bilingual in English and Spanish, a plus
Exceptional customer service and interpersonal skills
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.