GENERAL DESCRIPTION OF DUTIES:
- Answering a large number of daily incoming telephone calls on a multi-line telephone system, screening calls for possible intakes, counseling consumers about their rights, and making appropriate referrals;
- Documenting all telephone calls, voicemail messages, emails, mail correspondence, office visits, etc. from consumers seeking assistance;
- Performing intake of housing discrimination complaints in the areas of rental housing, real estate sales, mortgage lending, homeowners insurance, appraisal, zoning, land use, etc.;
- Advocating for people with disabilities to assist them in obtaining reasonable accommodations;
- Working with diverse individuals or groups who are alleged victims of discrimination;
- Assisting staff with collecting information about housing practices in our service area;
- Working with the Executive Director to coordinate and plan the Council’s education and outreach activities;
- Participating in the Council’s education and outreach activities targeted to the public, housing consumers, housing providers, social service agencies, government officials, etc.;
- Developing working relationships with other housing advocates, tenants’ rights groups, community-based organizations, faith-based organizations, etc., including attending community meetings, hearings, etc.;
- Preparing reports on fair housing activities for grant reporting or as needed;
- Typing and logging general correspondence;
- Processing, registering, and dispersing all incoming and outgoing mail;
- Performing general office tasks such as copying, faxing, and filing;
- And all other duties as assigned.
EDUCATION REQUIREMENTS:
High school diploma or equivalent required. Bachelor’s Degree in any social work or related field preferred.
QUALIFICATIONS AND SKILL REQUIREMENTS:
- Must have at least one (1) year experience answering a high volume of telephone calls daily.
- Previous experience in social work, legal services, or civil rights preferred.
- Must have computer proficiency in Microsoft Word, Excel, and Outlook.
- Must be detailed oriented and able to follow procedures and protocols exactly.
- Must have excellent organization and communication skills.
- Must have reliable transportation.
BENEFITS:
- Employees receive paid sick leave, paid vacation leave, and an additional two (2) days of paid personal leave per year.
- Employees receive holiday pay on 14 observed holidays plus 4 additional holiday office closure dates between Christmas Day & New Year’s Day.
WORK SCHEDULE:
- Part-time employees work 20 to 30 hours per week in our office (with the ability to create a flexible work schedule between the hours of 9:00 a.m. and 5:00 p.m. Monday through Friday).
DEADLINE TO APPLY: Friday, June 14, 2024
HOW TO APPLY:
Interested individuals should submit their resume, cover letter, and the name & contact information for three references.
ADA ACCOMMODATIONS FOR PEOPLE WITH DISABILITIES:
If you need a reasonable accommodation--appropriate change or adjustment--with regard to this application process due to your disability, please submit your request to the Fair Housing Council either verbally at (210) 733-3247 or in writing via email.
Fair Housing Council of Greater San Antonio is an Equal Opportunity Employer.
Job Type: Part-time
Pay: $17.00 per hour
Expected hours: No more than 30 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Experience:
- answering large volume incoming calls daily: 1 year (Preferred)
- counseling consumers: 1 year (Preferred)
Ability to Relocate:
- San Antonio, TX 78228: Relocate before starting work (Required)
Work Location: In person