We are excited to welcome a proactive and customer-focused Online Chat Representative to our team. In this role, you will provide exceptional support to our customers through our online chat platform, ensuring their questions are answered and issues are resolved efficiently. Your primary objective will be to enhance the customer experience through prompt and effective service.
Online Chat Representative Duties and Responsibilities
- Engage with customers via online chat, responding quickly and accurately to their inquiries.
- Assist customers in understanding and using our products or services, resolving their questions and technical issues.
- Identify and troubleshoot customer problems, escalating complex issues to higher-level support when necessary.
- Maintain a professional and friendly tone in all interactions with customers.
- Thoroughly document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions required.
- Meet performance targets such as response times, customer satisfaction scores, and chat volume metrics.
- Stay current with product updates and company policies to provide accurate information to customers.
- Work collaboratively with team members and other departments to ensure a cohesive and effective support experience.
Online Chat Representative Requirements and Qualifications
- High school diploma or equivalent; a college degree is preferred.
- Strong written communication skills with excellent grammar and spelling.
- Previous experience in customer service or chat support is a plus but not required.
- Excellent problem-solving skills and the ability to think quickly and logically.
- Proficiency with computers and familiarity with online chat platforms.
- Ability to handle multiple chat conversations simultaneously and multitask efficiently.
- High level of empathy, patience, and a commitment to providing outstanding customer service.
Job Type: Part-time
Pay: $18.49 - $22.27 per hour
Expected hours: No less than 19 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
- Under 1 year
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Language:
Work Location: Remote