DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.
It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”
Job Description:
DTN is seeking an Installation and Support Technician to join our Customer Experience team within the Energy & Refined Fuels sector. This role will provide on-site technical product support and service to DTN's Guardian3 customers, including installation, diagnostics, and repair.
DTN Guardian3 is a terminal automation system that optimizes all responsibilities involved in storing and delivering fuels. The Guardian3 system provides configurable real-time data management tools for almost every task required at an individual terminal to maintain deliveries on schedule and in compliance. It manages security access to the terminal, lifting controls, and inventory monitoring, including quality control.
What you'll be responsible for:
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Deploy the DTN Guardian terminal automation system at remote customer sites in hazardous environments, which includes traveling to these locations as needed and completing all necessary training for hazardous conditions and emergencies.
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Collaborate closely with customers to prepare for software deployment, encompassing evaluation of the current system, configuration of the new system, and addressing special circumstances.
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Work in tandem with the installation team and customers on control process network issues, involving planning, testing, and troubleshooting as network issues arise.
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Evaluate and test new system releases before deploying them to sites.
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Provide both onsite and remote training for users at various levels of software proficiency.
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Offer direct phone support to customers for identifying and resolving issues with automation software configuration and operation.
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Provide immediate phone support for end-user training.
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Deliver after-hours support to customers on a rotational basis.
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Troubleshoot, document, and monitor software issues to meet immediate customer needs and for regular reviews to inform design improvements for the highest quality product.
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Oversee installation and upgrade projects, adhering to established protocols.
What you'll bring to the role:
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Installation and management of Oracle Database
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SQL for managing relational databases
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Experience and knowledge in the petroleum industry, including bulk terminal operations and transaction data management applications.
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Proficiency in PLC and flow computer protocols
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Familiarity with proprietary communication languages such as ModBusTCP, CCM2, FMC Smith, and Optomux.
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Expertise in TCP/IP networking, serial communications, and machine automation
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Understanding of risks associated with the distribution of products in hazardous locations
What you can expect from DTN:
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Competitive Salary
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Unlimited PTO
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Flexible working hours
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Remote work model (position dependent)
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Competitive Medical, Dental and Vision Insurance Plans
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6% 401K matching
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Unlimited access to 13k+ courses via learning platform to support employee career advancement
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Employee Assistance Program (EAP)
Applications for this position will be accepted until July 1. Interested candidates are encouraged to submit their applications before the specified deadline.
The targeted hiring base pay range for this position is between $67,500 and $90,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.
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Why DTN?
OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world.
OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.
OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented
We have great benefits at DTN – apply today to find out more!
At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!
** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled