Operations Lead
Skypax US
40,000 USD a year starting salary.
JOB DESCRIPTION
Working directly alongside the Operations Manager, you will ensure that all customer enquiries and requirements are handled effectively and efficiently, as well as ensuring that all shipments are processed in a timely manner by our warehouse team. The ideal candidate will be extremely organised, with the ability to multi-task and prioritize.
You will have special responsibility for Dangerous Goods, ensuring timely processing of Dangerous Goods shipments. Prior experience with Dangerous Goods is not required, but any knowledge or experience is helpful.
You will:
Provide exemplary customer service to all customers & clients
Take ownership of requirements / enquiries
Liaise with the team to ensure a coordinated, accurate and timely response
Process refunds, raise invoices and following up on outstanding and overdue invoices
Troubleshoot logistics issues as they arise and raise claims with suppliers should a shipment be lost or damaged.
Electronically process orders for our customers
Ensure continuity of workload and performance by clear and effective communications between colleagues and management
Ensure the warehouse is maintained to a high standard at all times
Comply to all requirements in security, loss control issues, H&S, housekeeping and hygiene
Ensure compliance for the effective and safe distribution of dangerous goods by air and road.
Provide dangerous goods shipping quotes by email and phone to new and existing clients
Pack, book, label and generate DGN’s for Dangerous Goods shipments in our warehouse.
Invoice customers for payments and liaise between customers, suppliers and transport companies to ensure efficient deliveries.
Communicate with clients/suppliers with regard to order progression, documentation requirements and to resolve any potential issues arising with shipments, including customs clearance.
Build and maintain strong relationships with Clients and logistics providers.
Work in collaboration with the Operations Manager to ensure that our delivery performance is always improving.
Leadership may assign other duties as necessary.
Your should possess:
· Excellent communication skills, both written and verbal
· Excellent time management and problem solving skills
· Very good organization skills with the ability to prioritize
· The ability to keep calm under pressure
· High level of computer literacy
· Hard working and a good team player
· Being positive with can do attitude
Benefits:
15 days PTO
Medical, Dental & Vision (70% Employer Contribution)
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person