About Us:
Our culture is based on connection, and that fuels our outstanding performance. At BroadPath we maintain and nourish a commitment to home-based talent and innovative workforce technology that enables us to deliver unrivaled quality, flexibility, and transparency. We believe in meeting our associates where they are, be it in geography or career development. Our proprietary platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industry’s best workforce; and enabling our associates to reach their full potential. Today, we provide organizations in healthcare, financial services, travel and hospitality, and high-growth industries with managed, remote teams of skilled professionals to handle key business functions including customer experience, sales, and back-office operations. BroadPath, where connection happens.
Overview:
Our Medical Customer Service Agent is responsible for handling inbound and outbound calls, reviewing member plans, assisting customers with questions, and resolving member concerns to the best of their ability.
Responsibilities:
High volume calls of 30+ daily
Review, update and becomes familiar with the new and revised benefit information, billing information, claims information
Provide timely follow up and return calls when these are required.
Answer calls within service level time
Maintain confidentiality and project a professional business presence
Utilize client tools to assist member inquiries
Manage your time according to your appointed scheduled time for Breaks, Lunch and Training
All Customers Service Agents are required to work 100% on BroadPath Bhive Camera
Ability to maintain 95% quality and 90% available time
Qualifications:
At least 1 year of FACETS experience required
1-3 Years Customer Service Experience
2-year Contact Center Preferred
1+ year Work at Home experience preferred
Proficient in basic computer navigation such as use of multiple applications, ability to toggle between applications/tools, utilization of remote desktops
Ability to multi-task, which includes the ability to understand multiple products and multiple levels of benefits within each product
Ability to remain focused and productive each day, all though tasks may be repetitive
Excellent verbal and written communication skills and ability to interact professionally, patiently, and courteously with customers over the phone
Good analytical, problem solving and decision-making skills
Demonstrated ability to comply with company rules and policies
Demonstrated ability to handle difficult, angry calls and benefit issues with little assistance
Ability to work hours as assigned. It may be necessary, given the business need to work holidays, and overtime
Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am – 5:30pm PST
Diversity Statement:
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.