Camptown in Leeds, NY is looking for a kind and outgoing Front Desk Agent. The Front Desk Agent will welcome hotel guests and be a main point of contact throughout their stay. Hotel experience is not necessary but a desire to create memorable experiences and interact with a variety of guests is a must.
Responsibilities:
- Maintain a warm and friendly demeanor at all times
- Interact with hotel, restaurant and community guests, using guest names whenever possible
- Answer all phone calls to the front desk, placing calls on hold when unable to speak immediately
- Respond to all inbound emails in a timely manner, forwarding to management when unsure how, or unable to, resolve
- Provide educated and approved activity suggestions, staying up to date on hours of operations along with special events
- Handle hotel guest requests, providing reasonable accommodations whenever possible to create a comfortable environment
- Oversee front desk, lobby and common area cleanliness, alerting the Hotel Manager and Housekeeping Manager when additional cleaning is needed
- Operate hotel property management system; making reservations, checking guests in and out, adjusting bookings along with additional systems as required
- Inventory and restock pantry, recording product levels and confirming proper charges are applied to guest folios
- Ensure there is always fresh coffee, tea, milk and sugar available in the hotel lobby for guests
- Serve light bites and drinks in the hotel lobby when the restaurant is closed
- Communicate with housekeeping to make sure rooms are on schedule for check-in
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
Work Location: In person