JOB SUMMARY:
The Patient Access Central Schedule Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the electronic health record (EHR) has received from the patient and/or the physician’s office, verifying benefits for pre-registered and non-pre-registered patients, and obtaining signatures on required forms. Responsible for collecting co-payments, deductibles, and co-insurance from patients over the phone and at the time of service. Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the facility. Responsible for scheduling Outpatient Rehab Therapy Procedures.
EDUCATION, CREDENTIALS & EXPERIENCE REQUIREMENTS:
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High School graduate or equivalent.
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Minimum of two (2) years medical office experience preferred.
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Previous experience in appointment scheduling in a health care environment is required (e.g.,
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physician office, clinic or hospital).
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Proficient in Microsoft Outlook, Microsoft Word/Excel, computer knowledge to navigate internet websites such as Availity, MyAbility, Relias, Cerner, etc.
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Possess accurate data entry skills.
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Excellent Customer service experience required.
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Certified Patient Account Representative (CPAR) and Certified Revenue Cycle Representative (CRCR) preferred but not required.
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Previous experience with health insurance and patient billing preferred.
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Working knowledge of governmental regulations and other reimbursement criteria preferred.
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Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred.