JOB TITLE: Analyst IV, Digital Business
LOCATION: Remote
VISA TYPE: GC/USC/H1B
Job Mode: Remote
8 years of relevant work experience as an IT Business Analyst / Manager (in addition to education requirement) Required and 4 years of working as an IT Manager/Project Manager may substitute for the minimum years of experience. Required
Job Description :
· Contributes expertise in particular business processes and is responsible for formulating systems/process scope and objectives relative to the organization's business plan and user requirements, process flow definitions, business process mapping and functional specifications.
· Ensures the development of complex design solutions, enhancements to existing capabilities to meet business requirements and objectives.
· Proven experience with Salesforce, including customization, configuration, and integration with other systems.
· In-depth understanding and hands-on experience with Salesforce B2B Commerce (formerly Cloud Craze), including its features, functionalities, and best practices.
· Proficiency in managing and analyzing CRM data within Salesforce to support business decisions and optimize customer interactions.
· Ability to design and implement workflow rules, process builders, and automation within Salesforce B2B Commerce (formerly Cloud Craze) to streamline business processes.
· Familiarity with Apex programming and Visualforce to develop custom solutions and extend Salesforce capabilities.
· Experience integrating Salesforce with third-party applications and services using APIs and middleware tools.
· Extensive experience with Agile frameworks and tools for managing and tracking development progress.
· Expertise in managing a technical product backlog, including prioritization of technical debt, refactoring needs, and feature enhancements.
· Experience in developing and maintaining a technical product roadmap that aligns with both business objectives and technical evolution.
· Strong ability to work closely with technical stakeholders, such as developers, QA engineers, and DevOps, to gather requirements, address technical constraints, and communicate progress.
· Proficiency in defining and tracking technical performance metrics (e.g., system reliability, performance benchmarks) to drive continuous improvement and optimization.
· Has led the development and implementation of eCommerce waste & recycling service-oriented solutions, leveraged technology to enhance customer experience, streamline processes, and drive sustainable practices within the industry.
· Collaborate with the sales team to identify opportunities for revenue growth through eCommerce waste & recycling solutions, providing insights and support to drive sales initiatives, nurture client relationships, and meet sales targets.
· Solid understanding of waste management practices, regulations, and industry trends, with the ability to provide informed guidance and solutions to customers regarding waste disposal, landfills, recycling initiatives, and sustainability efforts.
Knowledge, Skills and Abilities (KSAs) MUST HAVES
· Technically advanced knowledge or in-depth skills the following is required:
· Systems development, implementation, upgrades and business analysis methodologies
· Project management methodologies.
Training and communication skills
· Proficient in Salesforce B2B Commerce (formerly Cloud Craze) platform
· Expertise in Agile methodologies for efficient project management
· Effective cross-functional collaboration abilities
· Proven track record in driving digital sales growth
· Familiarity with the waste industry, terminology, sustainability and best practices
· Detail oriented with the skill to analyze and “read between the lines”
· Working with field stakeholders to ensure compliance with legal and municipal requirements
Tools: Microsoft Office Suite, JIRA, Salesforce, Power BI, Log Rocket, Lucid Chart
Job Type: Contract
Pay: $50.00 - $55.00 per hour
Expected hours: 55 per week
Compensation package:
Experience level:
Schedule:
Work Location: Remote