This is a highly visible position requiring extensive knowledge of the City of Thomasville and Thomas County to promote as a tourist destination. This position requires good communication, discretion, diplomacy, and good judgement. This position is the first point of contact for all visitors and the local community walking into the Visitors Center. This person works directly with Tourism and Main Street personnel.
First point of contact with visitors – either in person, by telephone or through email inquiries. Fill the online/email visitor guide requests daily.
Greet and provide assistance to all visitors, and provide answers or requested information in a timely manner.
Highly organized in managing inventory of brochures, magazines, rack cards, etc. in both the Visitor’s Center and Mini Welcome Centers. Ensure that materials needed to be distributed to visitors are always on hand for distribution to visitors. Create a diagram of the placement of brochures in each rack and the mini welcome centers, tracking usage of racks.
Develop relationships with managers/employees at the locations and work with them to see the value of the mini welcome centers and make them aware who to contact and request more information when their stand is low.
Manage the inventory and restocking of the Visitor’s Center gift shop. Entering new merchandise into the Point of Sales system and placing labels on all inventory.
Maintain the Downtown Dollars registry and inventory. Processing daily and monthly point of sales reports. High level understanding of bookkeeping is required. Knowledge of sales is needed. Maintain and update Visitors Center Stats and Daily Deposits, tracking daily logs and assistance requests.
Record Meeting minutes at quarterly DTTA board meeting and assist Tourism Manager with meeting agenda preparation and meeting organization, distributing meeting announcements, agendas and minutes.
Manage fulfillment of welcome bags, group assistance requests, keeping records of requests. Notify and/or distribute materials to requesting party in a timely manner.
Work with the Saturday personnel to fulfill assistance requests adequately.
Manage the orderliness of the Visitor’s Center to ensure it is welcoming to visitors at all times.
Maintain a minimum of 5 relocation packets at all times to fulfill requests.
Responsible for facilitation of all ticket sales for auditorium events sponsored by the City of Thomasville, such a Bluegrass Concerts. Work with the cashiering department to get start-up cash for ticket sales.
Assist with the annual events, including but not limited to Rose Show and Festival, Victorian Christmas, First Friday, Holiday Open House and other downtown events planned by Main Street and Marketing.
Operates as point of contact for re-ordering & checking in office supplies.
Provides support in the facility management of our Municipal Building and The Ritz Amphitheater, putting in work orders and assisting rental requests as needed.