CVR is looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a Customer Service Specialist. This position will service participants in assisting low-income families and individuals, who may include the homeless, elderly, or disabled, to secure affordable housing and improved living conditions with the goal of improved quality of life and self-sufficiency.
General Responsibilities Include:
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Perform and complete annual re-certifications, interim re-certifications, new admissions, transfers, port outs, port ins, special program referrals (as assigned), terminations, and rent increases for the Housing Choice Voucher Program participants for Affordable Housing.
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Notify participants and owners of the results of interim re-certification.
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Collect re-certification information, including income and any other required documentation for administering the HCV program.
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Schedule re-certifications and appointments with participants; interview participants for Affordable Housing.
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Monitor participant moves and lease terminations for Affordable Housing.
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Accurately enter data into appropriate databases.
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Conduct briefing with tenants to explain HUD, and administrative plan guidelines
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Accurately prepare weekly reports on re-certification and other reports.
Candidates must have:
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Bachelor’s degree or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families
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Attention to Detail
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Basic Math skills
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Excellent Organization skills
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Excellent Customer Service skills
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Intermediate knowledge of Microsoft Office applications: Outlook, Word, and Excel
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Must be able to perform assigned tasks in a remote work environment when required
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Must have the ability to adapt to a changing work environment
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Must be able to meet productivity and accuracy requirements
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Must have critical thinking skills