1. Provide remote and/or in person Tier 1 and Tier 2 support ? Troubleshooting, installing, and repairing desktop computer hardware, software, mobile devices, print devices, and account administration services via incoming phone calls, emails, or Service Management Tools, verbal/written instructions, and utilities to ensure timely resolution of client’s IT issues. (Mandatory)
2. Record and document hardware/software problems, system crashes, actions and solutions. Using the Enterprise Service Management tool to facilitate the monitoring of trends, recurring issues and service delivery. (Mandatory)
3. Install, test and upgrade software, remotely or in person, using the standard device management tools to ensure software is current, registered and efficiently deployed for the client. (Mandatory)
4. Administer user account access to resources such as network and email access, application access, shared folders, e?mail distribution groups, network printers, and multi?function devices. Using established security guidelines and standard tools to administer accounts/resources that access the Provincial Government and Health network.
5. Follow established procedures to record knowledge articles and share knowledge with coworkers. Using a Knowledge Management tool to submit or update knowledge articles for approval and assist in training co?workers as required.
6. Participate in projects and initiatives as part of a project team within the work unit, complete tasks as assigned by the manager, project manager, or supervisor to ensure efficient and effective implementation.
7. May perform some or all of the duties above and any other related duties as assigned.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Open to working early hours (Atlantic Standard Time): 1 year (Preferred)
- Install, test and upgrade software, remotely: 1 year (Required)
- Providing Tier 1 and Tier 2 support: 1 year (Required)
- Record and document hardware/software problems: 1 year (Preferred)
- Healthcare / Hospital industry: 1 year (Required)
Work Location: Remote