Precision Today has an immediate opening for a full-time Membership & Quality Assurance role based out of our Franklin Park office. The Membership & Quality Assurance role will be responsible for reviewing and ensuring that all jobs are booked correctly within the parameters to effectively contribute to the overall performance and production from technicians. Quality assurance will include reviewing client history, knowledge of service titan and ensuring consistency to promote production. The role will work closely with call center management to ensure shared communication over monitoring of booked jobs. This role will also work to assist in overseeing memberships within the organization; ensuring enrollment, payment method, and services are set up correctly following sales of membership. The role will work closely with our accounts department to ensure that deployment of auto billing for memberships is set up correctly.
Monday-Friday (9AM-5PM)
Pay: $22-$25 hourly (**Bonus Structure based on KPI)
Job Requirements:
- Ability to understand quality assurance
- Ability to follow processes
- Ability to produce/deliver reports for corrective training
- Goal oriented
- Strong communication within organization and with clients (as needed)
- Must be able to commute to Franklin Park office
Responsibilities:
- Review booked jobs and ensure that all components are set correctly to ensure efficiency and effectiveness for teams that follow
- Review membership sales and ensure that setup and payment is correct
- Run reports to identify errors in booked jobs/sold memberships to communicate with coordinating managers for improvement
- Collaborate with team to identify patterns and create processes to improve booking to dispatching process/handoff
Qualifications:
- Experience in a quality assurance/control role
- Experience in industry (preferred)
- Experience with Service Titan (preferred)
*Bonus structure based on adjusted/saved memberships and/or overall **department/company wide goals.
**Running reports based on jobs that have been quality checked and revenue generated.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person