At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:
- Medical, Dental and Vision Insurance after only 30 days
- Free room nights, Discounted and Friends & Family Room Rates
- Discounted F&B when staying at Hyatt Hotels
- 401(k) Retirement Matching Plan (up to 4%)
- Paid Time Off including new child leave!
- Highly competitive salaries and incentives
- Tuition Reimbursement
- Training programs
- Complimentary Employee Meals
- Employee Stock Purchase Plan
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Hyatt Regency Baltimore is seeking a dedicated, professional, detail-oriented individual to join our team as an Executive Assistant to the General Manager.
The Executive Assistant plays a critical role in assisting the General Manager and Director of Operations in confidential and high-level administrative support. This role is required to be onsite and must be flexible with the occasional early or late shift.
Responsibilities include but not limited to:
- Assisting the General Manager and Director of Operations with administrative tasks while maintaining strict confidentiality
- Answering all incoming calls to the Executive Office
- Managing calendars, travel schedules/itineraries and appointments as required
- Responsible for generating specific Executive reports as assigned by the General Manager and Director of Operations
- Organizing and administering non-disclosure agreements and other documents
- Assisting General Manager and Director of Operations with key projects related to hotel operations as assigned
- Corresponding with guests, VIPs, and World of Hyatt members with their inquiries and requests from pre-arrival or during the stay.
- Handling VIP reservations, welcome amenities, and scheduling meet and greets as required
- Maintaining positive relationships with all guests/clients
- Updating guest profile notes and traces for future arrivals of returning guests.
- Maintaining a complete knowledge at all times of:
o All hotel features/services, hours of operation
o All room types, numbers, layout, décor, appointments and location
o All room rates, special packages and promotions
o World of Hyatt (Loyalty program)
- Delivering superior guest service to guests that contact the Executive office, either in-person or by phone, and ensuring appropriate follow up and resolution to all inquiries and concerns
- Attending meetings to take minutes and distribute as needed
- Receiving and reading daily mail, paying special attention to items requiring immediate attention. Prepare outgoing mail and special mailings as assigned
- Maintaining and organizing all files and records up to date
- Planning and scheduling meetings and appointments
- Managing projects and conducting research
- Preparing and editing correspondences, reports, and presentations
- Assisting Operations teams with variety of ad hoc projects
- Gatekeeper for all incoming and outgoing gift certificates on trade outs and barters
- May be required to assist other administrative staff in the performance of their duties from time to time
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.