We are seeking a Customer Service Representative and Marketing Liason.
Your ability to make a good impression on incoming calls and schedule service appointments is essential to our company’s success. As our front-line customer service representative, you’ll be the face of our company, the first friendly voice that our customers will hear. You’ll also play a vital role in improving our customer experience, and helping our service technicians close sales. You’ll be working with a high-energy team of people who love their jobs and are committed to providing excellent service to our residential and commercial customers. Our long-time customers love us!
Responsibilities:
- Provide the best customer experience
- Professional demeanor
- Answer telephone and schedule incoming service calls
- Demonstrate a Service First mentality as it relates to listening, supporting and meeting customer expectations
- Ability to follow instructions
- Capable of managing multiple tasks
- Willingness to grow and learn
- Ability to learn quickly
- Speak clearly and confidently
- Attention to detail
- Ability to handle pressure
- Skilled with both oral and written communication
- Great organizational skills
- Team player
- Weekly department meetings
- PC skills required, operate office machines such as printer and fax
- Monday through Friday; overtime if needed.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person