Performance Expectations:
Clinical Knowledge and Skills
- Demonstrates clinical competence in the direct care of patients in established area(s) of practice, and assisting MDs with procedures
- Performs clinical duties within scope of practice complying with the accepted standards, policies, and protocols
- Demonstrates a proactive approach to patient care, focusing on addressing each patient’s individual and family needs at the time of service; communicates identified needs in a timely manner
- Directs and/or escorts patients to exam rooms in a timely manner
- Demonstrated clinical competence when assisting physician/mid-level healthcare professional and/or nurse during exams and office diagnostic procedures/treatments
- Performs authorized procedures competently (i.e. vital signs, vision screening, selected laboratory tests) as directed by physician or nurse in clinical practice area
- Seeks validation/guidance from physicians, mid-level healthcare professional and/or nurse when necessary
- Processes specimens for transport to laboratory, ensuring that specimens are properly labeled and appropriate orders have been placed.
Communication
- Communicates professionally in all situations and across all modalities (email, telephone, and EHR)
- Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations
- Actively participates in the care team to ensure that patient needs and preferences are incorporated into the comprehensive plan of care
- Notifies patients and reception staff promptly of unanticipated physician//mid-level healthcare professional delays or scheduling changes
- Provides reassurance to patients who are upset and/or in need of assistance or additional information.
- Answers telephone promptly and courteously and identifies self by name and department (and physician’s office by physician’s name, if appropriate)
- Effectively and efficiently evaluates patient phone calls and schedules same-day (work-in) appointments as per departmental or individual physician guidelines
- Facilitates patient referrals and pre-certs as needed; communicates potential for additional care coordination with outside organizations and/or providers when identified
- Seeks resource and support from physicians, other clinical staff and Nurse Case Manager as necessary
Organizational Skills
- Demonstrates ability to set priorities appropriately toward the achievement of a desired outcome
- Sets priorities effectively to ensure timely completion of assigned work
- Requests assistance as appropriate in order to complete assigned work
- Takes and leaves complete, appropriate and signed messages as needed
- Efficiently & effectively processes multiple and/or simultaneous tasks
Documentation
- Documents in EHR (Medent) all clinical information as directed (i.e. prescriptions/immunizations/VS/treatments/allergies per department protocol)
Team Dynamics
- Identifies problems and offers solutions to maintain the smooth functioning of the department & patient/personnel safety
- Offers to assist others when work load permits
- Provides support to professional & non-professional staff
- Is cooperative & open-minded in working in a team setting
- Serves as an effective preceptor to new staff as assigned
- Actively participates in departmental staff meetings
- Assists Nurse Case Manager/Supervisor when possible by taking on alternate assignments or responsibilities, working additional hours, or altering regularly scheduled hours, when necessary
Professionalism
- Demonstrates accountability, sound judgment, & ethical behavior in all activities
- Serves as a role model for professional conduct and professional practice(e.g., maintaining composure during times of increased stress)
- Maintains confidentiality of all information obtained from patient records and conversations with patients, physicians and other personnel.
- Demonstrates patient advocacy
Primary Responsibilities:
- Arrives to work on time or notifies supervisor or designee as soon as employee becomes aware that s/he will be absent or tardy, and/or as per individual department protocol.
- Maintains an acceptable attendance record as per HAFM policies and procedures.
- Notifies supervisor or designee whenever leaving HAFM premises during scheduled work hours
- Attends all mandatory HAFM staff meetings.
- Assumes responsibility for reading, understanding, and complying with information contained in current HAFM policies.
- Maintains patient confidentiality under all circumstances, and follows all HAFM policies regarding confidentiality
- Assists Nurse Case Manger and/or designee, and/or other administrative personnel when possible by taking on alternate assignments or other responsibilities, working additional hours, or altering regularly scheduled hours, when necessary, for the efficient operation of HAFM.
Preferred Qualifications:
- 1+ years of clinical experience in a medical office/clinic or hospital setting, or graduate of an accredited Medical Assistant program. We will train.
Typical Physical Demands:
- Requires full range of body motion including assisting patients physically in exam rooms.
- Requires sitting and/or standing for extended periods of time
- Occasionally exerts up to 100 pounds of force, such as assisting patients in arising from the exam table, pushing patients in wheelchairs, or assisting patients into/out of wheelchairs
- Requires corrected vision and hearing to normal range. May require occasional lifting and carrying office supplies
Our EHR is Medent. We also are a Certified Primary Medical Home.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 – 42 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Travel reimbursement
- Vision insurance
Medical specialties:
Schedule:
- Monday to Friday
- No weekends
Work setting:
Experience:
- EMR systems: 1 year (Preferred)
- Vital signs: 1 year (Preferred)
License/Certification:
- BLS Certification (Preferred)
- Certified Medical Assistant (Preferred)
Ability to Commute:
Ability to Relocate:
- Kingston, NY: Relocate before starting work (Required)
Work Location: In person