Monster Scooter Parts is looking for Sales and Customer Service Representatives that will support the daily sales and customer service activities of our ecommerce website (www.monsterscooterparts.com). Our ideal candidate is a self-motivated individual who welcomes the challenges of a fast-paced environment and possesses a natural inclination toward common sense thinking with excellent communication skills and a natural curiosity about how things work.
Who We Are:
Monster Scooter Parts is the nation's premier online retailer of replacement parts for scooters, power chairs, mini bikes, and more! Enjoy spending your day solving problems and making customers happy. We are dedicated to constantly evolving so that we can provide an amazing customer experience for every interaction via any facet of our company. Our customers and employees are more important than the parts we sell.
What you will be doing:
- Answer sales and customer service calls, live chats, and emails
- Utilize critical thinking skills to identify parts needed by customers based on the information provided over the phone
- Provide order status and answer other customer questions through phone and email
- Interact with suppliers to troubleshoot customer problems and identify the proper parts needed to make their repairs
- Proactively identify and resolve product and service issues
What we are looking for:
- Previous sales, customer service, or technical support experience
- Experience with Shopify and/or Gorgias is a plus, but not required
- Strong critical thinking, communication, and organizational skills
- Possess the right attitude: optimistic and ready to take on any challenges
- Proactive and resourceful in solving problems, making decisions, and executing goals
- Ability to work independently and as part of a team
- Strong work ethic and the ability to provide a positive work atmosphere while seeking ways to improve efficiencies
- Be open to feedback and be willing to turn mistakes into learning opportunities
- Experience using basic computer applications
- Must be at least 18 years of age & possess a high school diploma and pass background check
- Someone with integrity who treats our customers and coworkers with respect
What we offer:
- Health, Dental, Vision & Life insurance
- Paid time off and 7 paid company holidays (including your birthday)
- A work culture that promotes from within
This is a full-time remote/work-from-home position.
Please do not call our customer service phone line regarding this position but in the meantime, we urge you to check our website (www.monsterscooterparts.com) to see what we are all about!