Guardian Heating and Cooling, Chicago IL.
We specialize in residential and commercial HVAC services in Chicago, IL and surrounding areas, providing customized solutions to everyday challenges. We are large enough to handle your needs, and small enough to care.
We are currently looking for a dedicated, energetic CSR to join our growing team!
The Customer Service Representative will answer incoming calls and provide excellent customer service. Contact existing customers for the purpose of scheduling service maintenance appointments or sales appointments for Sales Consultants. Data entry on incoming work orders and administrative tasks as assigned.
Benefits:
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Medical insurance
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Dental insurance
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Vision insurance
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SEPP for retirement
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Paid vacation
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Paid Holidays, Flex days, and more!
Job Title: Customer Service Representative
Pay Scale: $25.00 - $28.00 per hour, depending on experience
Work Hours: 7:30am to 4:30pm, Monday through Friday, with some overtime
Qualifications / Skills:
- 2+ years customer service experience
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Friendly, outgoing demeanor
- Professional telephone skills
- Experience operating a multi-line phone system
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Advanced customer service skills
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Microsoft Office Suite experience
- Ability to juggle multiple priorities in a fast-paced environment
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Ability to cultivate and maintain strong relationships with clients and technicians
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CRM data base experience
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Type 40 + WPM with accuracy
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Strong organizational skills and high attention to detail
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High school Diploma or equivalent
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Pass background check and drug screen