1. Personalized Customer Service:
· Welcome customers with a warm and professional demeanor, offering personalized assistance and serving as a knowledgeable resource for information on vehicle models, features, pricing, promotions, and dealership amenities.
· Ensure customers feel valued and well-informed throughout their dealership experience, anticipating their needs and providing exceptional service at every interaction.
2. Appointment Coordination:
- Schedule appointments for customers with sales representatives, service advisors, and other dealership personnel, leveraging departmental calendars to optimize scheduling efficiency and accommodate customer preferences.
- Manage appointment confirmations and reminders to minimize no-shows and maximize appointment attendance rates, maintaining clear communication channels throughout the scheduling process.
- Ensure customers are checked into the store in Drive Centric.
- Notify the correct sale person or sales department when an appointment arrives.
3. Business Development Center (BDC) Operations:
· Manage incoming leads from diverse sources, including phone calls, emails, website inquiries, and online chat platforms, responding promptly and professionally to nurture leads and facilitate the sales process.
· Proactively reach out to prospective customers to generate new leads and schedule appointments for vehicle demonstrations, test drives, and consultations, leveraging CRM tools to track and manage lead interactions.
4. Information Resource:
· Serve as a knowledgeable resource for customers, providing accurate and comprehensive information on vehicle specifications, financing options, promotions, and dealership services to assist customers in making informed decisions.
· Address customer inquiries, concerns, and issues promptly and effectively, demonstrating problem-solving skills and a commitment to ensuring customer satisfaction.
5. Problem Resolution:
· Identify and resolve customer issues and concerns in a timely and professional manner, collaborating with dealership departments as needed to address customer inquiries, complaints, or service-related issues.
· Strive to exceed customer expectations in problem resolution, taking proactive steps to ensure a positive outcome and maintain customer loyalty.
6. Coordination with Departments:
· Collaborate closely with sales, service, finance, and other dealership departments to ensure seamless communication and coordination in addressing customer needs and requests.
· Serve as a liaison between customers and dealership personnel, facilitating effective communication and ensuring timely follow-up on customer inquiries and requests.
7. Facility Management and Professionalism:
· Maintain the appearance and cleanliness of the concierge desk area, ensuring it reflects the dealership's standards of excellence and professionalism, while upholding the highest standards of integrity and confidentiality in handling customer interactions and dealership information.
8. Assist Business Office with Functions when needed.
· This may include but is not limited to: filing, sorting and organizing.
Requirements:
- 1+ years in position of customer service representative or similar positions in retail industry.
- Excellent interpersonal and customer service skills; retail related experience.
- Strong verbal and written communication skills (Bi-lingual- English and Spanish is a must)
- CA Sales License
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
Supplemental pay types:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Downey, CA 90241: Relocate before starting work (Required)
Work Location: In person