Position Description
The primary responsibility of the Program Manager is to oversee the general operation of the center on the evening shift. The Program Manager oversees all training and supervision for all youth counselors on that particular shift. The Program Manager is responsible for working closely with Human resources for the hiring of all staff including youth counselors on his/her assigned shift. The Program Manager will complete the annual performance evaluations for all staff under their direction. The Program Manager will assist in supervising all practicum or intern students as well as volunteers when on cite during their shift. The Program Manager reports directly to the Executive Director but works in a concerted effort with the Operations Manager and Clinical Director in regards to the mandatory clinical supervision of Youth Counselors. In regards to clients, the Program Manager follows the Clinical Directors directions for providing clinical support for the milieu.
The Program Manager will actively be engaged in acquiring his/her CSAC and will routinely engage in the following Core Functions related to the Hawaii requirements for certification as a Substance Abuse Counselor: Orientation, Counseling, Crisis Intervention, Client Education, Report & Record Keeping, and Consultation with Other Professionals. To further assist staff that are interested in becoming Hawaii Certified Substance Abuse Counselors they are offered additional training in Screening, Assessment, Intake, Treatment Planning, Case Management and Referral. They are also offered training opportunities in the co-facilitation process in group therapy. Whenever possible, training will be on-the-job.
Specific Duties/Responsibilities
- Facilitate and oversee the activities, clients and staff of all three shifts 7 days a week.
- Ensure all client needs are met
- Ensure all tasks are completed
- Ensure all activities are safe, planned and communicated to all staff.
- Responsible for working closely with Human resources for the hiring of all staff including youth counselors and house managers. Is engaged in the planning and implementation of the new hire recruitment and new hire orientation with the human resource manager
- Responsible for submitting purchase orders for supplies necessary to support client needs.
- Responsible for facilitating Step groups with the clients.
- Responsible for facilitating Community Meeting.
- Will be responsible to see that staff under her/his care completes their Individual Supervision (30 mins per month) as well as Group Supervision (3 hrs per month) with the clinical staff.
- Facilitates Group and Individual Supervision for all three shifts with the help of the Shift Leader and other clinical staff as needed.
- Works with Clinical Director and funders to coordinate mandatory monthly training as required by our state and federal standards.
- Responsible for reviewing and approving annual performance evaluations for all Shift Leaders and Youth Counselors under his supervision.
- Participate in activities with clients as needed to promote engagement with staff and clients.
- Oversee the scheduling of staff for all frontline staff. Schedule adequate staffing for medical appointments and other appointments as necessary.
- Follows-up on all shift changes and voice mails in a timely manner
- Engage in one-to-one counseling with clients on an as-needed basis and discuss these clinical encounters with clients assigned Therapist
- Provide crisis intervention as needed. Document events of crisis and outcome of intervention.
- Monitor clients in the client community and when off site as necessary.
- Trains and follows up with Shift Leaders on tasks and documentation needed to make the shift run smoothly. I.E. Shift change, Sentinel/Reportable/Incident reports submitted, Progress Notes, Facility checks, Medication, Outings, Transportation etc.
- Promotes accurate documentation (IDAP) and provides on-going training as well as holding staff accountable for recurring errors and completing Healthy Charts in a timely manner.
- Resolve (including meeting with, write up, hold accountable up to written warning, recommendation for corrective action etc.) any problem in the following areas and report all encounters and documentations to the HR Coordinator and Executive Director.
- Staff adherence to monitoring standards
- Staff ability to facilitate treatment activities
- Staff redirection skills
- Staff professional boundaries
- Staff timeliness to work
- Safety/infection control issues
- Individual and Group Supervision attendance
- Adhering to training, physical and TB renewal requirements in a timely manner
- Provide timely and appropriate feedback to all staff on any of the above items.
- Work in a concerted effort with the Executive Director, Clinical Director, Operations Manager, Human Resources Coordinator and Exec Team to plan and coordinate staff development/appreciation programs (ie. Team Building, etc.)
- Ensure that unauthorized visitors are redirected away from the facility.
- Follow additional instructions regarding individual clients as provided by the primary treatment team.
- Ensures that treatment activities are implemented as scheduled by management.
- Plans and oversees Wednesday Dinner Outing, weekend outings, life skills, and other activities as needed on the shift.
- Participates in the BBC Safety Program working with Safety Officer and other committee members to promote a safe facility.
Other Requirements
- Rule Adherence – thoroughly knows and follows BBC policies and procedures without formal corrective action. Meets timelines for required physicals, TB clearance, supervision, training, and documentation.
- Maintain current CPR and First AID certification.
- Maintain legible and neat progress notes and other documentation.
- Completes all documentation as required by State and Federal regulatory laws.
- Communicate all client and/or agency concerns to appropriate personnel (i.e. Executive Director, Clinical Director, Therapists, Nurse , etc).
- Demonstrate self-evaluation skills and ability to seek supervision or guidance as needed. Take responsibility for remedying or reducing limitations that are impacting job performance.
- Willingly perform other duties as assigned.
- Meets credentialing and re-credentialing requirements.
- Consistently demonstrates commitment to the mission of BBC.
- Dependability – follows instructions well, on time for work, no unplanned absences except in the event of an emergency.
- Cooperates with co-workers and supervisors. Good team player, professional and will always do full share work.
- Participate in activities with clients, unless otherwise scheduled.
- Client Care – practice clear professional boundaries at all times.
- Knowledge of Job – has comprehensive understanding of job, grasps details. Able to practice all job tasks with minimum supervision.
- Problem Solving – does not complain or blame others, solution oriented, open to constructive criticism and self-improvement.
- Demonstrates leadership skills – Appropriately communicates information to staff and clients.
- Consistently and appropriate role model for all staff.
- Provides appropriate feedback to staff about performance issues.
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Relocate:
- Kahuku, HI 96731: Relocate before starting work (Required)
Work Location: In person