Host
Job Description
Position Summary:
Our Host are responsible for welcoming, greeting and seating guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction.
Duties & Responsibilities:
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Greet guests with a welcoming smile in a professional manner.
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Guide guests to a set and ready table for service.
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Answers phone calls, make reservations and responds to any guest inquiries.
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Monitoring reservation books and providing accurate waiting times.
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Collect and store menus as well as clean when appropriate.
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Having knowledge of floor plans, tables numbers, stations, etc.
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Keep seating fair and a consistent manner, rotating server stations.
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Completes room checks and edits the floor management system accordingly.
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Keeping immediate awareness when tables get reset and ready with accurate guest counts along with table settings.
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Escorting guests to assigned dining table or bar area.
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Maintaining a clean reception/station area.
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All other duties as assigned.
Physical Requirements:
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Must be able to stand and exert well-paced mobility for an extended period.
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May be required to lift trays of food or drinks up to 20 lbs.
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Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
Skills / Experience:
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Six (6) months previous restaurant or hotel experience.
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Excellent listener and communicator.
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Ability to focus on guest interaction and multitask.
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Team player and able to anticipate others’ needs.
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Knowledge of seating management systems (preferred but not required).
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Experience with answering phones in a reservation system.
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Positive Attitude.
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Ability to work a flexible schedule including evenings, weekends and holidays when required.
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Must have SNHD Food Handler card up to date.