POSITION SUMMARY
The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer. This position is non-exempt under the FLSA and reports to the Service Manager.
ESSENTIAL JOB FUNCTIONS
· Service and Sales
o Examines work done by our company and determines if there is a potential problem to be remedied.
o Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home.
o Follows through with customers until all issues are resolved.
o Timely completes all paperwork/data entry and follow-up communication required for the appointment.
o Meets or exceeds their projected monthly Average Dollar Per Stop.
· Quality Assurance
o When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
o Reports any product or installations issues to the Service Manager.
· Training & Development
o Attends the weekly service meeting and other required meetings.
o Participates in ride-alongs from the Service Manager and peers.
o Practices the appointment process and follows it every time.
· Purpose. Mission, and Values
o Lives out the company’s purpose, mission, and values.
o Provides customers with a remarkable experience.
POSITION REQUIREMENTS
· Knowledge of construction or related trades preferred.
· Knowledge of sales principles and practices preferred.
· Skill in operating equipment and power tools.
· Skill in operating a personal computer and programs.
· Ability to detect/recognize information in written materials or on a computer/tablet/phone screen up to 75% of the time.
· Ability to understand, speak, read, and write in English.
· Ability to lift or move up to 100 lb.
· Ability to move about and move to/from and work from the floor level or in crawl spaces.
· Associates or bachelor’s degree preferred and 1+ years of experience in sales, customer service, or related field OR a combination of education and experience that illustrates a proven track record in the field.
· A valid driver’s license, a safe driving record, and the ability to drive for the company.
Job Type: Full-time
Pay: $21.08 - $25.39 per hour
Benefits:
- 401(k) 3% Match
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tools provided
- Vision insurance
Schedule:
Ability to Commute:
- Tempe, AZ 85282 (Required)
Ability to Relocate:
- Tempe, AZ 85282: Relocate before starting work (Required)
Work Location: In person