SHELTER MANAGER
ABOUT THE ORGANIZATION
Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans in Utah who are experiencing poverty and homelessness (since 2014).
OUR MISSION
To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.
OUR VISION
Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.
OUR MOTTO
It Takes All of Us to end homelessness.
CULTURE VALUES
- Kindness – Remember Kindness is Contagious!
- Connection - It’s why we’re here and what gives purpose & meaning to life!
- Kinship – We want you and those we serve to feel a sense of Belonging.
- Self-Worth – Treat people the way they can become w/True Value & Worth!
- Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!
GUIDING PRINCIPLES
- Golden Rule: To treat all people as we ourselves would wish to be treated.
- Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
- Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
- Authenticity: To do what we say we do.
- Transparency: To be open and honest in our relationships.
PURPOSE
The Switchpoint Shelter Manager works to ensure Switchpoint’ s mission, vision, motto and
guiding principles are modeled.
Ensure smooth shelter operations by guiding and mentoring the Residential support staff with day-to-day operations including the Triage Approach, directing volunteers to their appropriate locations, and sorting donations when appropriate.
Functional Relationships
- Reports to
- Collaborates with
- Director of Case Management
- Director of Nutrition
- Housing & Property Manager
- Direct Reports
- Assistant Shelter Manager
- Shift Leads
- Residential Support Staff
Job Responsibilities
- Leadership
- Is a member of the regional leadership team.
- Reports to Regional Director and works in collaboration with the Shelter Case Management Supervisor and Director of Nutrition, and maintains clear communication relating to shelter operations.
- Supervise the day-to-day operations and upkeep of the shelter inside and out.
- Participates in leadership staff meetings when needed and assists with bringing consistency and unity among shelter resident managers.
- Provide staff supervision by maintaining communication with direct reports and assists Case Managers with daily challenges; ensure the triage approach is operating efficiently;
- Ensure Resident Managers through the shift leads are performing their responsibilities, in keeping the facility safe and documenting activities in the daily logs.
- Manages shelter office and prepares general correspondence, answering telephones, operating copier and office machines, sorting mail and other general office work as necessary. Making sure office equipment is in proper functioning order.
- Takes care of HR matters in consultation with Regional Director. Actions payroll and manages scheduling of staff.
- Shelter Security
- Maintains security of shelter residents by closely monitoring the facility and by ensuring the appropriate procedures are followed; ensuring the entrance of the shelters is staffed properly and walking through the facility checking resident rooms, bathrooms, kitchen area and outside on a routine basis.
- Collaborate and monitor progress of all residents at shelter in accordance with the Resident Handbook; this includes ensuring that all residents are adhering to all shelter rules and doing their required chores on time; confronting behaviors and writing disciplinary action forms as necessary.
- Ensures the processing and handling resident warnings/violations as directed by resident’s Case Management team.
- With Resident Support Staff, perform room and bag checks, to ensure that harmful or illegal items are not taken into room areas.
- Supervise and promote safe and healthy environment for shelter residents.
- Situational Awareness
- Able to balance empathy with accountability
- Provide crisis intervention as needed; de-escalating situations and quickly resolving conflicts between residents;
- Being sensitive to recognize symptoms of those who have severe mental health disorders and mental breakdowns.
- Maintain a calm demeanor and model positive behavior for clients and staff.
- Maintain a safe and clean shelter environment for guests including keeping offices, reception area, clean and uncluttered
- Maintain Shelter information boards in shelter and ensures sign-up sheets and postings for events are up to date in the shelter intake area.
- Understand and implement Switchpoint’s mission, vision and guiding principles and adhere to the Staff Code of Conduct and policies and procedures.
- Ensure all responsibilities are carried out and enforce the rules, policies, and procedures of Switchpoint.
- Conduct scheduled and random room checks and monthly safety checks of rooms.
- Communicate regularly with all other staff members to ensure consistency and quality of service.
- Other duties as assigned.
QUALIFICATIONS AND KEY SKILLS
- Bachelor’s Degree preferred.
- Minimum: AA Degree required or equivalent work experience.
- Previous experience working with homeless families in a shelter environment is highly preferred.
- Knowledge of domestic violence, mental health, and substance abuse issues
- Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
- Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
- An ability to balance empathy with accountability.
- Maintains security of shelter residents by closely monitoring the facility and by following shelter procedures; ensuring the entrance of the shelters is staffed properly and walking through the facility checking resident rooms, bathrooms, kitchen area and outside on a routine basis.
COMPENSATION
Starts at $18/hour, caps at $24/hour
Switchpoint offers a benefits package that includes Medical/Vision/Dental, Transportation Allowance, Paid Time Off, and 401k w/ employer match.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.