PrideNow is looking for a Customer Service Representative for one of our clients in Freeport, NY.
Job Title: Customer Service Representative
Pay: $20.00-$22.00/hr.
Responsibilities:
Typing in details of vendor interactions into our system, and other systems as well.
Follow communication procedures, guidelines and policies.
Must having invoicing experience who has handled customer service.
Answer incoming calls from business and residential customers.
Enter basic orders into computer system.
Assist customers with problem resolution including accurate input of information.
Accurately enter customer setup information in computer system.
Maintain professional working environment.
Display self-discipline and self-confidence.
Show respect for our customers and fellow employees.
Other duties as assigned.
Handle inbound and make outbound calls.
Skills
Must type at least 40 wpm.
Experience answering high volume of inbound calls and making outbound calls.
Six months of customer support experience or experience as a client service representative
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
High school degree
ABOUT US:
PrideNow is Pride Global's light industrial staffing organization, a distinguished division within the Pride Global umbrella.
Aligned with the overarching mission of Pride Global, we specialize in delivering top-tier human resources and workforce solutions to the light industrial industry. Leveraging the strength of our global network, PrideNow is dedicated to empowering diversity, ensuring compliance, and driving unparalleled success for businesses. As part of the Pride Global family, we bring forth a commitment to excellence and a comprehensive approach to meeting the unique staffing needs of our clients worldwide. Welcome to PrideNow, where our local expertise seamlessly integrates into the global excellence of Pride Global, shaping a future of dynamic workforce solutions.
BENEFITS DISCLOSURE:
Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
EEO STATEMENT:
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
#COE-EN-PN
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Experience:
- Customer service: 3 years (Required)
- Invoicing: 1 year (Required)
Ability to Commute:
- Freeport, NY 11520 (Required)
Work Location: In person