Hi-Rise Bread Co. is hiring Counter Staff! Counter Staff are responsible for successfully facilitating all aspects of the customer experience. They work 3-5 shifts per week (22-38 hours) while maintaining standards for customer service, accuracy, speed, cleanliness, teamwork, and general work ethic. Job responsibilities include but are not limited to:
CUSTOMER INTERFACE + ORDER MANAGEMENT
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Exhibit exemplary customer service in person and over the phone from order placement through pickup
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Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions
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Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products
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Ability to work as a shift’s primary barista (training provided)
OPENING, CLOSING + SIDE WORK
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Ability to perform both pre-opening and post-closing tasks
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Setup and breakdown of product displays, outdoor dining equipment, etc.
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Cleaning, restocking, and side work
FARMERS’ MARKETS (May-November)
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Ability to perform all aspects of a farmers’ market shift, including market packing and preparation, market setup, customer interface, order processing, and market breakdown
Some experience – preferably in a front-of-house role at a café or restaurant – in a food service environment is required. Seasonal workers may be good candidates for the role depending on experience, skill level, and the ability to demonstrate product knowledge. Counter Staff receive a competitive base salary and excellent tips. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages, employee discounts, and employer-subsidized health insurance.
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Able to work at least three shifts per week, with morning, evening, and weekend availability.
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Strong communication and guest service skills
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Passion for excellent hospitality
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Friendly, outgoing personality
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Some experience in a food service environment, preferable in a comparable role.
Established in 1996, Hi-Rise Bread is a family-owned neighborhood bakery and café that offers a wide variety of house-made breads, pastries, confections, beverages, sandwiches, soups, dinners, and wine + spirits. During the summer and fall, Hi-Rise has a presence in many farmers markets throughout Cambridge, Somerville, Boston, and surrounding towns.