HerbNJoy is the ONLY legal cannabis delivery service in WALNUT CREEK. We are looking for Customer service representatives/dispatchers who are excited about building a new operation and creating a positive and sustainable culture for the HNJ brand.
Overview - This role is responsible for the customer’s experience with our brand and products. This means being on-time, accurate, friendly and safe. The dispatch role carries an enhanced responsibility to execute procedures regarding inventory, safety and security in exacting detail due the independent nature of the activity and the increased exposure the process requires. Candidate will have interests in volunteer work for the community and the City.
Responsibilities -
● Act with integrity in all things.
● Accept, verify and process new delivery customers
● Route delivery drivers using company routing software
● Provide the customer with product solutions that exceed their expectations.
● Execute the detailed and specific procedures described in the Delivery SOP's
● Accurately conduct sales and inventory transactions as prescribed by the company POS system including the picking and staging of delivery orders.
● Reconcile route sales, inventory and cash with the driver and record
● Observe all company policies, rules and regulations.
● Maintain detailed knowledge of all products including effects, inventory levels and promotions.
● Promote a team first working environment.
Candidate will develop efficient routes to ensure that deliveries are made in a timely fashion.
Candidate will update customers on the status of their deliveries including any delays that occur.
Skills and Qualifications - An amazing and consistent positive attitude, a passion for customer service and the discipline to execute procedures without deviation to ensure security and safety. Experience with cannabis preferred.
PAYRATE: $16-$20 per hour.
Job Types: Full-time, Part-time
Salary: $16.00 - $20.00 per hour
Benefits:
Supplemental pay types:
COVID-19 considerations:
We have availability of masks, gloves and sanitizers for all our employees.
Shift availability:
- day shift, evening shift, weekend shift
Work Location: In person
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person