Techmedics is in search of a NOC Engineer with excellent customer service and communication skills. This is not an entry level position.
The ideal candidate will have excellent customer service skills, strong verbal and written communication skills, and work well in a team environment. This will be a work from home/remote work position with onsite at client's offices and Techmedics' offices. Candidate must reside near/in Honolulu, HI.
Primary responsibility will be to work on tasks, issues or other requests by management and/or associates. Some of the responsibilities will include but not limited to monitoring and troubleshooting backup issues and other system maintenance tasks, providing systems (Workstation/Desktop/Laptop) and device support to our client’s users. Candidate will be responsible for day-to-day support of systems primarily on the Microsoft and Apple platforms as well as other technologies. In addition, they will be working with other remote engineers to provide local support.
SOLUTION FOCUS
Systems (Workstations/Desktop/Laptop) Support, Mobile Devices (iOS, Android), Windows OS, Mac OS, Office Suite, Office 365, Endpoint Protection, Active Directory, DNS/DHCP
QUALIFICATIONS | SKILLS
- Primary onsite engineer at client locations
- Physically capable of lifting heavy items
- Work closely with Network, Server, Systems teams to deliver services
- Responsible for addressing client outages; remotely or onsite
- Knowledge of backup and recovery systems is a plus
- Experience with low voltage network cabling/wiring is a plus
- Experience in using a Helpdesk based ticketing system preferred
- Excellent communication skills in English (written and verbal)
- Strong attention to detail, highly organized, computer literate
- Ability to work well in a fast-paced professional office environment
- Ability to work independently
- Self-motivated and with a strong sense of accountability
- Minimum 1 year of relevant work experience in an IT environment
- Degree in Information Technology or related preferred
LICENSE/CERTIFICATIONS
A+ or Microsoft certification (Preferred)
If you are a tech-savvy individual with a passion for providing excellent customer service, we would love to hear from you. Join our team as a NOC Engineer and contribute to the success of our organization.
Please note that only qualified candidates will be contacted for further consideration.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Honolulu, HI 96813: Relocate before starting work (Required)
Work Location: Hybrid remote in Honolulu, HI 96813