Do you thrive in a position where you can provide top-tier customer service through problem-solving and generosity!?
This is not your typical customer service job or your typical company! We hire amazing people who are excited to evolve with the ever-changing needs of a growing company, and genuinely enjoy solving problems rather than enforcing policy. If you are someone who thrives with the autonomy of remote work and creative problem solving, and have the communication skills required to connect effectively with a larger virtual team, this role is right for you.
We are looking for someone who has at least two years experience in providing Customer Service whether virtual or in person and is familiar with the following job expectations.
Our Portland-based team is a fun, flexible, and hard-working group of people dedicated to providing our customers with high quality products at prices that make people feel great. As the company grows, we are looking to build a remote-based team built on the same values that is an extension of our successful CS model.
Currently we are looking to add members to our Order Satisfaction team in the Customer Service department, answering questions related to product details and care, and order status and shipping! Our customers are extremely enthusiastic about our products and community, so we are looking for the right person to meet them where they’re at (whether that’s matching excitement or lending an empathetic ear) and who is ready to offer tailored, creative solutions when necessary. We pride ourselves on individualized and uniquely responsive CS, so if you are most comfortable with providing a universal solution no matter the circumstance or having the “one right answer,” this role may not be the right fit for you.
Responsibilities
- Communicate with customers via email (primarily) and live chat. Produce friendly, clear, and error-free written responses
- Match the tone of our company and turn any customer interaction into a positive one
- Provide knowledgeable answers to questions about product, pricing, and availability
- Work with internal departments to better meet customer's needs
- Execute data entry across various platforms
- Identify and address potential patterns
- Collaborate on solutions with team members and leadership
Qualifications
- At least 2 years of customer service experience using web-based platforms
- Full-time with weekend availability
- Excellent verbal, written, and interpersonal skills (writing and typing test required as part of application process)
- Ability to multitask, organize, and prioritize work
- Responsive to feedback, eager to learn, and possess an ability to ask questions without hesitation
- Experience with Shopify, G-Suite, Slack and customer management systems preferred
- Willingness to commute to nearest office location as needed
- All employees are required to receive Covid-19 vaccinations, unless a reasonable accommodation is approved.
Check us at at portlandleathergoods.com @portlandleather
Bonus points if you include your favorite hobbies and your opinion of pineapple on pizza in your cover letter!