Now hiring for Front Desk Supervisor (Luxury) at the Historic Cavalier Hotel!
Job Summary:
Supervise the Front Desk operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. Position is responsible for the assisting the department manager(s) with short term planning and day-to-day operations of the Front Desk and carrying out initiatives to ensure excellent service and quality. Recommends, implements and monitors the Department's budget and manages expenses within approved budget constraints.
· Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
· Supervise desk clerks and work load during shift. Complete shift check-lists as specified
· Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals
· Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals
· Print cashiers report and verify balances. Verify all banks and deposits accordingly
· Monitor key control to maintain hotel security
· Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation
· Maintain good working relationships and open lines of communication with all other departments.
· Train, cross-train, and re-train (when necessary) all Front Desk Personnel
· Assist Front Desk and/or Hospitality Manager when necessary
· Oversee associates duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.
· Assist in preparing schedules for the department and forwards same to senior management for approval.
· Inventories stock to ensure adequate supplies
· Investigate complaints and take corrective action or take to Senior Management for assistance.
· Prepare any reports concerning room occupancy, payroll expenses, and department expenses. Communicate issues to senior management and refer any that were not resolved.
· Greet and interact with the guest in a friendly and professional manner creating the "WOW" experience
· Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
· Interact with fellow associates and guests in a courteous and professional manner
· Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.
· Conduct daily pre-shift meetings
· Attend weekly staff meeting when directed by management
· Record data concerning work assignments and special projects and prepare periodic reports.
· Ensure that the resort maintains all WA standards as defined by any third-party affiliations
· Enforce 100% staff compliance with uniform and grooming standards
· Report unsafe work conditions/practices and safety/security violations in accordance with Company policy
· Assign all associates their duties, and inspect their work for conformance to prescribed company/franchise standards
· Other duties as assigned
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
Work Location: In person