IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies.
We are always seeking energetic sales and business development individuals with a passion for helping others to join our team in our Center City office. Our inbound sales and retention contact center teammates assist potential customers with questions and recommending them to the proper product or service based on their needs with a strategic and ethical sales approach
They also assisting customers with cancellation requests and making retention efforts to maintain their partnership. They demonstrate account management/billing proficiency, minor technical skills and effective soft skills in resolving customer issues.
We are looking for great customer service and sales skills developed through 1-2 years in the field along with great technical skills and the ability to recommend products and solutions to satisfy customer needs and/or concerns. Additional qualifications include:
- Proven strong verbal and written communication skills
- Ability to effectively manage multi-channel workflow including customer calls, chats and emails regarding product sales, as well as account, billing, and service issues
- Ability to efficiently process and document call information in CRM application
- Possess basic computer and internet skills
- Ability to manage competing priorities in terms of their importance
- Willingness to learn new products, understand new approaches, and adapt to new technologies
- Ability to work as an individual contributor within a team environment
Preferred Qualifications:
- Skills in shared hosting environments
- Knowledge of DNS protocols
Physical Requirements and Working Conditions:
- The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis
- The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
- The ability to regularly sit or stand for extended periods of time
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Job Type: Full-time
Pay: $33,280.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Shift:
Supplemental pay types:
- Bonus opportunities
- Commission pay
Work setting:
People with a criminal record are encouraged to apply
Application Question(s):
- What shifts are you available to work? Shifts are 8 hours and assigned shifts may start as early as 8:00 AM and as late as 12:00 PM.
Experience:
- Inside sales: 1 year (Required)
Work Location: Hybrid remote in Philadelphia, PA 19103