JOB DESCRIPTION SUMMARY
Responsible for managing all aspects of the patient intake process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
2. Ensures compliance with all state, federal, and ACHC referral/intake regulatory requirements.
3. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
4. Establishes and maintains positive working relationships with current and potential referral sources.
5. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
6. Ensures maximum third- party reimbursement through direct oversight of insurance verification and authorization processes.
7. Builds and monitors community and customer perceptions of Anvoi as a high-quality provider of services.
8. Gathers, collates, and reports referral statistics including key customer referral trends.
9. Maintains comprehensive working knowledge of Anvoi contractual relationships and ensures that patients are admitted according to contract provisions.
10. Participates in quality assessment performance improvement teams and activities.
11. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Anvoi.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
POSITION QUALIFICATIONS
1. Registered Nurse with a license in the state(s) practicing.
2. At least three (3) to five (5) years’ experience in health care management, preferably in hospice care.
3. Ability to market aggressively and deal tactfully with customers and the community.
4. Knowledge of corporate business management, governmental regulations, ACHC standards, and private payer practices.
5. Demonstrates good communication, negotiation, and public relations skills.
6. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
7. Proficient in Microsoft Office and Windows applications.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
- Hospice & Palliative Medicine
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Metairie, LA 70001 (Required)
Ability to Relocate:
- Metairie, LA 70001: Relocate before starting work (Required)
Work Location: In person