Job Title: Call Center Agent
Location: Philadelphia, PA
Job Type: Full-time
Job Summary: The Call Center Agent will handle inbound and outbound calls, provide customer support, resolve issues, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Handle inbound and outbound customer calls in a professional and courteous manner.
Assist customers with inquiries, complaints, and service-related issues.
Provide accurate information about products and services.
Resolve customer issues and escalate complex cases to the appropriate department.
Maintain a high level of product and service knowledge to provide effective support.
Follow company policies and procedures to ensure consistency and quality.
Achieve performance targets and contribute to team goals.
Participate in training and development programs to improve skills and knowledge.
Qualifications:
High school diploma or equivalent; additional education or training is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle a high volume of calls and work under pressure.
Proficiency with computer systems and software applications.
Positive attitude and a commitment to providing outstanding customer service.