WHAT WE ARE LOOKING FOR:
Successful candidate possesses exceptional guest relations and communication skills. They maintain a working knowledge of all spa services, answer questions about the spa and its amenities and manage the spa schedule throughout the day.
WHAT WE EXPECT FROM YOU:
- Assist guests with arrival and departure from spa, while providing positive guests experiences
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
- Interact with guests, giving them a positive impression of the spa
- Coordinate the flow of communication by answering phones, routing and screening calls, greeting visitors, coordinating incoming and outbound mail, responding to inquiries and providing information about the spa
- Contribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas
- Ability to open and close spa, checking guest in and out of spa, cash drawer transaction, keeping track of inventory for retail and professional use
- Maintain the cleanliness of the spa's guest-facing areas, including the reception area, treatment rooms, and lounge areas
- Dispose of trash; bring dirty linens to the proper area for laundering; and stock towels, linens, supplies and amenities in the lounge areas
- Help therapist turn rooms between guests and also with spa laundry when needed
- Schedule client appointments following strict protocol, to maximize efficient use of time
- Provide confirmation calls to clients who have scheduled services
- Update the reservations/cancellations list throughout the day, inform therapists/stylist/technicians of last-minute changes, and resolve scheduling issues as needed
- Approach and educate clients on retail recommendations and spa treatments with confidence and knowledge
- Recommend and up-sell services that fit the guests' needs
- Effectively handle cash, credit cards, gift certificate and discount certificate transactions
- Must be able to work as a team with both front desk agents and therapists
- Maintain orderliness, cleanliness and presentation of the retail area, salon, spa and lounge
- Attend all meetings and training required of your department or the company in general
- Contribute to team/company engagement efforts
- Perform other duties as assigned by Manager and/or Supervisor
JOB KNOWLEDGE & SKILLS:
- Ability to manage multiple tasks simultaneously and work efficiently and calmly under pressure
- Must have excellent interpersonal skills
- Must have outstanding guest service skills
- Ability to organize/prioritize, and complete multiple tasks simultaneously
- Must have strong administrative skills
- Flexibility to work a varied schedule due to business levels and industry demand, including evenings and weekends
- Must be able to stand for 8+ hours at a time
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent time management skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- Technical knowledgeable and competency in necessary systems and software:
- [Outlook, Word, Excel, PMS, etc.]
Requirements:
- 1+ year previous customer service experience; preferably in a hotel, spa or related environment
- High School diploma or equivalent
Req Benefits: Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry. Southern provides: \* A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost \* Company paid Group Term Life and AD&D Insurances \* Traditional and ROTH 401(k) with Company contribution \* Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty \* Continuing Education You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate. Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.
Job Type: Part-time
Expected hours: 15 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Every weekend
- Weekends only
Application Question(s):
- This position is a part-time weekend position: Saturday 8am - 6pm and Sunday 8am - 5pm. Are you able to work these days and times?
Shift availability:
Work Location: In person