Job Summary:
The Patient Access Representative is responsible for a wide range of administrative support. Their duties may include answering phones, patient assistance, recordkeeping, all while providing exceptional customer service.
Responsibilities and Duties:
- Checking patients in and out when they arrive for medical appointments
- Answering the phone to address patient inquiries and scheduling appointments
- Documenting insurance information, personal information, payment methods and other important patient information
- Updating patient files and appointment information accurately
- Communicating information and important details to other medical care staff
- Contacting insurance companies regarding coverage, preapprovals, billing and other issues
- Processing payments from patients and handling billing issues between patients and insurance companies
- Managing various types of paperwork and other clerical duties
- Other duties as assigned
Job Requirements:
- High school diploma or equivalent
- Strong customer service skills to interact positively with patients
- Exceptional communication skills with both patients and medical care providers to relay necessary information
- Ability to juggle and prioritize multiple responsibilities and handle interruptions
- Strong organizational skills to keep patient information confidential and organized
- Problem-solving skills for scheduling conflicts, missing documentation and other issues
- Attention to detail to ensure all patient information is accurate and available
*Benefits are available to full-time and part-time employees.
Job Types: Part-time, Per diem
Pay: $18.45 - $21.98 per hour
Expected hours: 8 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Healthcare setting:
Schedule:
- Night shift
- On call
- Overnight shift
Education:
- High school or equivalent (Required)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Relocate:
- Hamilton, NY 13346: Relocate before starting work (Required)
Work Location: In person