We are currently seeking a dedicated and compassionate part time Front Desk Receptionist to join our team at a thriving Medical & Wellness Spa in Birmingham, MI. As a Front Desk Receptionist, you will play a vital role in assisting our team of professionals in delivering high-quality assistance and exceptional customer service to our clients.
The Front Desk Receptionist responsibilities include greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Front Desk Representative assists with transitional cleaning of the clinic and spa area as needed.
Part-time position with potential to become full time.
Position Requirements:
- Must be detail-oriented and have ability to multi-task.
- Ability to be efficient and productive in a luxury, fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Must possess basic math skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- Must be a team player.
Must have evening & Saturday availability.
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Duties and Responsibilities:
- Be on time for shift and maintain consistent, regular attendance record
- Properly open and close spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Acknowledge and greet everyone who enters and leaves the spa.
- Ensure that the check-in, check-out and payment process is handled in accordance with company
policy
- Provide callers and guests with detailed descriptions of spa treatments, packages, services, and
hours of operation.
- Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
- Learn and promote the spa, treatments, services, sessions and retail, as well as programs,
promotions and/or discounts available.
- Handle guests’ questions and concerns promptly, professionally and courteously.
- Maintain complete confidentiality in all guest matters in accordance with company policy;
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring
complete guest satisfaction.
- Maintain a clean, fully stocked and well organized work area.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management.
Experience Requirements:
- Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative