AFScott is a Managed Service Provider with over 20 years of experience supporting clients of all sizes and industries. We pride ourselves on delivering top-notch IT services and solutions, ensuring our clients' technological environments are efficient and reliable.
Position Overview:
AFScott is seeking a dedicated Help Desk Technician in the Jeffersonville, Indiana area to join our team. This position will be embedded within a client's manufacturing plant, providing focused and consistent support. The role involves offering onsite technical support across four locations, all situated in the Jeffersonville area, ensuring seamless IT and business operations. This is a fantastic opportunity for someone with strong technical skills, excellent customer service abilities, and the flexibility to travel between locations.
In this role, all efforts by IT will be geared towards supporting business and plant operations from a technical perspective, ensuring minimal downtime and optimal productivity.
Responsibilities:
- Manage and address help desk tickets, Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, escalating complex problems to appropriate AFScott Teams.
· Analyze and diagnose technical problems, including Windows OS, physical network, and Internet issues related to Wi-Fi and LAN Ethernet connectivity for production area computers, scanners, printers, and tablets.
· Work with Internal departments to facilitate their technology needs as they relate to business operations and production.
- Load and unload software and printer drivers supporting the plants proprietary database system.
- Comfortable Repairing & Troubleshooting Thermal Printers, Large Format Printers & Regular Form-Factor Office Printers.
- Assist with the setup and configuration of computer hardware, software, and peripherals.
- Assist Remote Users with Issues such as VPN Connectivity.
- Collaborate with other IT team members to identify and implement process improvements.
- Provide support for key card access systems, A/V equipment, security cameras.
- Travel between four client locations to provide onsite support.
- Attend seminars and off-site training as required (expenses covered by the client).
- A willingness to work evenings and weekends if necessary.
Experience:
- Minimum of 3 years of experience in a help desk or technical support role, preferably at a level 2 capacity.
- Advanced troubleshooting skills for both hardware and software issues.
- Strong knowledge of Windows operating systems (Windows 7, 8, 10).
- Familiarity with computer hardware components and advanced troubleshooting techniques.
- Experience with GPO (Group Policy Objects) administration.
- Understanding of network concepts such as firewalls, VPNs, and basic network topology.
- Hands-on experience with datacom terminations and underlying infrastructure support, including cabling, patch panels, and network switches.
- Experience in supporting and maintaining key card access systems, A/V equipment, and security cameras.
- Proficient in supporting custom database programs (e.g., MS Access-based).
- Excellent customer service skills with the ability to communicate technical information effectively.
- Ability to speak, read, and write the English language fluently.
- Comfortable working in a hybrid office/industrial environment.
- Capable of following the associated safety rules and regulations and wearing appropriate personal protective equipment when required.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Help desk: 3 years (Required)
- Windows: 3 years (Required)
Ability to Commute:
- Jeffersonville, IN 47130 (Required)
Ability to Relocate:
- Jeffersonville, IN 47130: Relocate before starting work (Required)
Work Location: In person