Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be a skilled communicator with a passion for assisting customers and providing exceptional service.
Duties:
- Respond promptly to customer inquiries via phone, email, or chat
- Handle and resolve customer complaints in a professional manner
- Process orders, forms, applications, and requests
- Perform data entry and maintain customer databases
- Utilize phone etiquette to provide information and promote products or services
- Upsell products and services when appropriate
- Analyze customer needs and recommend the best solutions
Requirements:
- Excellent communication skills in English
- Strong customer service orientation with the ability to listen and respond effectively
- Proficient in data entry and navigating computer systems
- Ability to multitask, prioritize, and manage time effectively
- Bilingual candidates are encouraged to apply
- Prior experience in customer service is a must
Join our team as a Customer Service Representative and be part of a dynamic environment where your skills are valued, and growth opportunities are available. Apply now to embark on a rewarding career path in customer service!
Job Types: Full-time, Contract
Pay: $20.00 - $25.00 per hour
Expected hours: 30 – 52 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Everett, WA 98201: Relocate before starting work (Required)
Work Location: In person