Job Title: Marine Service Coordinator
Reports To: Service Manager
Department: Service Department
FSLA Status: Non Exempt
About Us: We are based in the heart of Islamorada, in the Florida Keys, Our Marine Group has a location like no other. Immediate access to the ocean or bay and deep water makes for an idyllic setting for sales and service. Another feather in the cap; Our Marine Group has been selected to represent some of the finest brands in the boating industry including Cigarette, Front Runner, Caymas, Costa Custom and Xplor. Our Marine Group is also a Florida State Licensed Yacht Brokerage.
Our Marine Group is enveloped in a protected and secluded bay. The development is underway and will soon include a boutique hotel, fine dining options, transient slips, and fuel. All these wonderful amenities are easily accessed by water, land, or air (via helipad).
Job Summary
We are seeking a dedicated Service Coordinator to join our team. The Service Coordinator will be responsible for managing programs, developing services, and supervising staff, This position will report to the Service Manager.
Responsibilities:
- Coordinating execution of service jobs
- Process received requests for work orders, purchase orders, and changes or cancellations directly from customers. Respond immediately to customer inquiries/information needs and provide positive, courteous service to customers.
- Prepare quotations for service work and other repairs and reviews with the Service Manager prior to submission to customer.
- Provide first line of support to Service Engineers during job execution.
- Briefing before the job and Debriefing after the job with the service engineers in preparation of follow-up document if required, ensure that any feedback from Service Engineers are handled and conveyed;
- Maintaining job data base information and ensure that service reports, documents and certificates are uploaded in our Service Field management Software
- Responsible for ensuring that all projects are invoiced and closed and create billing summaries.
- Process expense reports and track any expenses from the service department operation
- Maintain service engineers work schedules/calendar.
- Maintain inventory controls
- Customer Satisfaction follow up;
- Work in accordance with our Engineers and Project Managers on technical issues
- Work well with our equipment’s and systems services representatives
- Service Coordinator shall assist sales during Boat Shows or other activities
- Follow up of external and internal orders according to the work instructions.
- All task shall be carried out in conformity with the company strategies and goals as described;
- Must be familiar with work estimation, invoicing, Warranties, order taking & processing and be a team player;
- Other duties as assigned.
Qualifications:
- Strong General knowledge of the marine engineering system onboard & Warranties
- Technical background in Maritime services environment is preferred.
- A thorough working knowledge of Microsoft Office and ability to learn specific computer software and processes
- Ability to coordinate multiple jobs simultaneously while maintaining efficiency and expectations.
- Proficient telephone communications required.
- Excellent organizational, administrative and communication skills together with an ability to deliver a high standard of customer service is mandatory.
- Ability to professionally and respectfully mitigate/resolve arising issues or conflicts with peers and customers.
- Relevant working experience can compensate for education level;
- Experience in planning and coordination of personnel off-site;
- Fluent English speaking and writing is required.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Work setting:
Application Question(s):
- Do you have experience with warranties?
Experience:
- Service/Warranty: 1 year (Required)
License/Certification:
- Driver's License (Required)
Location:
- Islamorada, FL (Preferred)
Work Location: In person