Hi,
Greeting !!
Job Posting : Service now(Client looking for L2 production support with ITIL/ITSM certificate)
Contract : Contract
Work location : Lake Mary, FL(Hybrid)
Skills : Excellent knowledge of Unix, SQL, and Linux systems
- Hands-on Scripting experience (Python/ Shell /PowerShell) in the Unix/Linux platform is desired.
- Experience in App Dynamics, Splunk, and ServiceNow tools
- ITIL/ ITSM certification is preferable.
- Maintains and supports moderately complex applications and their operating environments.
- Performs complex troubleshooting as a subject matter expert in one or more applications.
- Works to ensure appropriate monitoring and alerting setup.
- Leads root cause analysis and problem management for complex problems to address underlying technical issues.
- Collaborates with business and application development stakeholders.
- Lead production readiness reviews for new releases and validate the supportability of changes before introduction into production.
- Monitors changes to applications and their operating environment.
- Analyze any complex issues.
- Recommends technical solutions to application problems.
- Reviews and develops updates of contingency documentation and processes.
- Performs periodic tests of disaster recovery processes.
- Reviews and analyzes product migrations through all systems environments.
- May review and execute Change Management scripts.
- Leads major incident management calls for resolution of high-priority incidents.
- May mentor or guide junior team members.
- Contributes to the achievement of area objectives
Please share profiles to AJ@tardusinc.com
Job Type: Contract
Pay: $40.00 - $45.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Lake Mary, FL 32746 (Preferred)
Ability to Relocate:
- Lake Mary, FL 32746: Relocate before starting work (Required)
Work Location: In person