POSITION DESCRIPTION
Position: Resident Service Coordinator
Supervisor: Senior Manager of Supportive Housing
Location: Argyle Gardens, 8550 N Argyle Way
Hours: Monday – Friday, 9:00 am-5:00 pm
Wage: $23.97 Hourly
Eligible for Language Differential
Benefits: Competitive Benefits Package
GENERAL RESPONSIBILITIES
As part of the Retention Team, plan, coordinate, and provide an array of services (participant, family, community service, community building, and social and educational) to permanently housed tenants in order to improve their stability, quality of community life, and wellness. This includes a mix of traditional case management, skills education, and advocacy duties. This is a non-exempt, represented full-time position.
SPECIFIC RESPONSIBILITIES
Plan, coordinate and provide an array of social, educational, and community services for tenants to improve the stability, quality of community life, and wellness of individuals and families in low-income and affordable housing.
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Collaborate with site management staff, landlords, service providers, and other agency staff to ensure all services are understood and coordinated effectively and consistently; perform or coordinate safety and security function; respond to and intervene in tenant problems and crises identified by housing staff and tenants.
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Complete assessments of tenants and link with service providers for further assessment and long term service delivery.
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Provide referrals to partners and other area service providers. When needed, serve as liaison between tenants and area service providers/partners to monitor appropriateness of service delivery.
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Provide ongoing case coordination and communications or informal arrangements with tenants to improve their housing stability, health and safety and progress towards self-determination; determine additional needs or changes in service or care requirements.
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Respond to questions and inquiries from tenants and assist when crises occur.
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Advise, mentor, and train participants, individually or in a classroom or other setting, on housing and community issues such as planning household budgets and landlord/tenant concerns.
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Create, develop, and implement community initiatives designed to promote community livability, and assist participants in building informal support networks with other tenants, neighbors, family, friends and the community.
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Respond to and intervene in participant issues and crises using community support services and knowledge of participant needs to maintain housing, health and economic stability.
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Create and implement participant initiatives designed to promote and build leadership and inclusion in the development of the community. Support participant and community councils, activity committees and other participant and community driven activities.
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Perform community outreach functions such as creating flyers, conducting door to door surveys, or planning and implementing events designed to bring together participants, expand public awareness and encourage participation in the program.
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Maintain participant logs in designated databases, confidential files and case notes. Prepare weekly, monthly and quarterly reports to meet funding, grant and/or agency requirements.
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Perform other data entry/record-keeping functions as directed.
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Attend and participate in professional group meetings and trainings; stay abreast of new trends in the field of participant services, community building.
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Other duties as assigned.
PERFORMANCE REQUIREMENTS
Each Transition Projects employee must:
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Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
- Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
- Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
- Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
- Attend agency and program staff meetings.
PHYSICAL/MENTAL REQUIREMENTS
The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.
- Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.
- Hearing adequate for telephone and intercom work. Vision adequate for close work.
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Hand and finger dexterity adequate to operate standard office equipment.
- Ability to walk, bend, stand, sit, reach, stoop, pull, climb stairs, and squat.
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Ability to work for extended periods at a computer workstation.
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Mobility to allow responsive traveling to participant residences located around the metro area.
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Ability to perform CPR for fifteen minutes continuously.
MINIMUM QUALIFICATIONS
The right individual for this position is a strong leader, has a demonstrated ability to work cooperatively and co-lead, has a passion for helping others, and is able to deal with difficult situations in positive and constructive ways. This position also requires the following qualifications:
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Bachelors Degree in a related field OR 2 years experience in social services required.
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Demonstrated ability to interact with other agencies, landlords, and area service providers to develop and provide services to participants; including ability to advocate on behalf of participants for services with other agencies.
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Demonstrated knowledge of community organizing, outreach and empowerment strategies and participant driven initiatives;
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Small group communication, facilitation and mediation skills.
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Ability to identify and work effectively with property and building managers, developing positive long-term relationships.
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Ability to provide mediation between agencies, participants, and property and building managers.
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Up-to-date familiarity of community resources and services available to assist the homeless.
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Demonstrated knowledge of domestic violence and sexual assault issues and resources.
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Demonstrated knowledge of services available to assist the homeless.
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Demonstrated knowledge of services available to assist veterans.
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Demonstrated ability to work as part of a team in the delivery of services to participants.
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Computer literacy. Demonstrated ability to use word processing, database, spreadsheet, e-mail, and Internet programs.
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Demonstrated ability to maintain accurate and comprehensive participant files.
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Demonstrated ability to prepare accurate and comprehensive statistical and narrative reports.
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Bilingual English/Spanish preferred. Applicants who are themselves veterans will receive priority consideration.
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Valid driver’s license, liability insurability and possession of reliable transportation is preferred.
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Must be capable of responsive off-premises mobility.
Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.