PATIENT SERVICE REPRESENTATIVE
POSITION DESCRIPTION: Patient Service Representative provides patients with education and information about medical cannabis and its uses while providing amazing customer service. At times a patient service representative will be asked to cross train and assist in other departments such as, administration and packaging. We want to maintain a fun, welcoming, and professional environment for patients and coworkers.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
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Provides patients with education and information about medical cannabis and its uses.
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Assists patients with product selection in an efficient and timely manner.
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Processes patient orders and payments utilizing POS software.
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Operate, maintain and close cash till and deposit end of daily earnings.
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Assists management staff with daily operational needs. (This includes assisting in other departments when needed)
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Maintain a clean and professional environment for patients.
QUALIFICATIONS:
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Applicant must be twenty-one (21) years of age; pursuant to A.R.S. §36-2801.10
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Applicant must consent to a criminal background check
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Employment offers are contingent upon successful completion of the criminal background check.
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Valid Illinois Drivers License
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High school diploma or equivalent.
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Experience and education may be substituted for one another.
KNOWLEDGE, SKILLS, & ABILITIES:
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Knowledge of the uses of medicinal cannabis and different methods of medicating.
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Knowledge of cannabis brands and products available on the Illinois market.
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General knowledge of cannabis product regulations including dispensing procedures and patient transaction limits.
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Demonstrate the ability to operate Point of Sale and other computer systems while assisting patients.
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Excellent communication, customer service, and sales skills.
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Basic knowledge of Microsoft Office.
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Ability to work in a faced paced environment.
HOW TO APPLY: Please send a cover letter and resume. In the cover letter, please include your name, address, phone number, and email, and state which position you are applying for.
Job Type: Full-time
Benefits:
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Dental insurance
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Employee discount
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Flexible schedule
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Health insurance
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Paid time off
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Vision insurance
Schedule:
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8 hour shift
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Day shift
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Evening shift
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Holidays
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Monday to Friday
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Night shift
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Weekend availability
Education:
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High school or equivalent (Preferred)
Experience:
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Customer service: 1 year (Preferred)
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Medical terminology: 1 year (Preferred)
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Computer skills: 1 year (Preferred)
Work Location: One location
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