Customer Service Representative
FontanaShowers has been thriving in its beautiful products for over 20 years. We sell bathroom & kitchen fixtures to commercial contractors, architects, designers, and builders. We are growing and looking to add reliable, detailed, and commercial-orientated talent to support the commercial sales operations of our department. We are seeking a customer service representative to ensure our clients receive outstanding service and support.
Daily Tasks:
· Manage incoming calls and emails.
· Handle customer complaints by providing solutions within a time limit to ensure the customer is satisfied.
· Follow up with customers to ensure resolution.
· Keep record of customer interactions.
· Learn to identify customer needs in order to recommend the appropriate product or service.
· Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
· Learn about the products inside and out to be able to answer any questions from customers.
Qualifications:
· A Bachelors's degree in Sales, Marketing, Business, or related discipline.
· 2+ years experience with customer service. Experience in industrial, commercial, or architectural sales is preferred.
· Proficient in using Microsoft Office – Outlook, Word, Excel, and PowerPoint.
· Exceptional oral, written and interpersonal communication skills.
· Strong skills in identifying issues, finding solutions, and handling customer inquiries or complaints.
· Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously.
· High level of accuracy and attention to detail in handling customer inquiries and orders.
· Flexibility to adapt to changing customer needs and company procedures.
Job Type: Available Full-time
Pay: $15.00 - $21.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Weekly day range:
Work setting:
Application Question(s):
- Are you willing to undergo a background check, in accordance with local law and regulations?
Job Type: Full-time
Pay: $15.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Application Question(s):
- Are you willing to undergo a background check, in accordance with local law and regulations?
Ability to Relocate:
- Chantilly, VA 20151: Relocate before starting work (Required)
Work Location: In person