We are looking for a Front Desk Agent to join our team and provide excellent customer service to our guests. The successful candidate will be responsible for greeting guests, answering inquiries, and providing general information about the hotel. The Front Desk Agent will also be responsible for handling reservations, check-ins and check-outs, and ensuring that all guests are satisfied with their stay. The ideal candidate should have excellent communication skills, a friendly and professional demeanor, and the ability to work in a fast-paced environment.
Responsibilities:
- Greet guests in a friendly and professional manner.
- Provide information about the hotel and local attractions.
- Assist guests with check-in and check-out procedures.
- Answer phone calls and respond to inquiries.
- Maintain records of reservations, cancellations, and no-shows.
- Handle cash, credit card, and other forms of payment.
- Maintain a clean and organized work area.
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Work setting:
Ability to commute/relocate:
- Houghton Lake, MI 48629: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Shift availability:
Work Location: In person