About us
Pine Pest Control is a new locally owned and operated Pest Control Company in Asheville, NC. We are excited to service within our own community and bring a premium pest control experience to Asheville. Our mission is to rapidly grow and provide many opportunities for advancement within our own organization. We prioritize the well-being and development of our employees, maintain integrity, foster a positive and collaborative work environment, and actively seek growth. These values define our culture and guide us in providing premium services to our customers while promoting a culture of personal and professional growth within our organization.
Job Summary: Working mostly remote, we are looking for a highly organized and proactive Office Operations Assistant to join our team. The successful candidate will handle customer calls and accounts, oversee customer scheduling, manage office tasks, and facilitate communication with our technicians and customers. This role is crucial in ensuring smooth and efficient office operations and exceptional customer service.
Key Responsibilities:
- Customer Call Management: Answer and respond to incoming customer calls, addressing inquiries, resolving issues, and providing information about our services.
- Manage Customer Accounts: Navigate a CRM to ensure correct management of customer information.
- Scheduling: Coordinate and schedule service appointments for technicians, considering customer preferences and technician availability.
- Communication: Act as a liaison between customers and technicians, ensuring clear and effective communication regarding service appointments and any changes.
- Record Keeping: Maintain accurate records of customer interactions, appointments, and service requests in our database.
- Customer Follow-Up: Conduct follow-up calls to ensure customer satisfaction and gather feedback on service quality.
- Administrative Support: Assist with various administrative tasks to support the team and ensure smooth office operations.
Qualifications:
- Must Have Reliable Internet and Cell Service At All Times
- Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Experience: Previous experience in office management, customer service, or scheduling roles preferred.
- Skills:
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Ability to multitask and handle high-stress situations
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software
- Strong problem-solving skills and attention to detail
Personal Attributes:
- Friendly and professional demeanor
- Patient and empathetic approach to customer interactions
- Ability to work independently and as part of a team
- Reliable and punctual
Benefits:
- Work mostly remote
- Competitive pay
- Opportunities for professional development and growth
- Empowering and positive workplace culture
- Strong potential and room for growth with an Individualized Leadership Plan for every team member
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: Remote