Job Overview:
We are looking for an IT Support Specialist to help monitor, maintain and support restaurant IT systems. Responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.
Responsibilities:
- Keep POS system functionality and configurations up to date through menu and coupon data management, testing all changes to functionality prior to deployment
- Monitor, maintain and support all core restaurant systems, including POS, payment terminals, laptops and tablets
- Provide support and troubleshooting for inventory management systems as needed
- Provide phone support to restaurant managers, including diagnosing and solving equipment and software issues, working directory with POS vendors as needed
- Assist in the deployment of new technology to the restaurants utilizing proven project management methodology
- Assist other teams within IT with the design and deployment of new applications, systems or processes
- Assist other teams within IT with diagnosis, review and resolution of Restaurant Systems issues
- Work closely with restaurant operations to enhance and improve the functionality, design and configuration of in-store systems and training materials as needed
Preferred Qualifications
- 2+ Years of experience with POS Support is required
- Experience with Sicom, Par Brink Aloha preferred
- Basic knowledge of computer networking, PC hardware, Windows; phone and internet troubleshooting is a plus
- Previous help desk or IT support experience is required
- Knowledge and understanding of food/beverage inventory management
- College Degree preferred
- Ability to communicate effectively and professionally, both written and verbal, with all levels of the organization
- Able to adapt quickly to changes, including new systems, applications and processes
- Strong problem-solving skills
- Excellent customer service skills
- Ability to work independently
Sun Holdings Benefits
- Competitive pay and benefits (medical, dental, vision, disability and life insurance plan options)
- Paid time off
- Opportunities to advance your career and grow the us!
We at Sun Holdings, Inc. are committed to delivering a great experience to our customers and a stimulating career environment for our employees.
Sun Holdings, Inc. is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- POS Support: 2 years (Required)
Ability to Commute:
- Dallas, TX 75244 (Preferred)
Ability to Relocate:
- Dallas, TX 75244: Relocate before starting work (Preferred)
Work Location: In person