Job Status: Full-Time
Days Worked: Mon., Tue., Wed., Thu., Fri.
Rate of Pay: $14.00 - $18.00
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Works closely with the credit department to resolve disputed credit items.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customer’s service expectations.
- High school diploma or GED diploma,
- One to three months’ related experience and/or training, or equivalent combination of education and experience and computer experience.
- Great communication skills, written and oral
- Team player
Competencies- Customer/Client Focus.
- Problem Solving/Analysis.
- Time Management.
- Communication Proficiency.
- Teamwork Orientation.
- Technical Capacity.
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
We are looking for individuals who are highly motivated, ready to learn and help others. Become a Customer Service Representative for the City of Junction City Water Administration Department. In your first 60 days, you will be trained to processes and procedures specific to your position and unique to Junction City. Working for Junction City as a whole will allow you to enjoy great benefits, developing meaningful relationships, and give back to this great community. We look forward to meeting you!
This description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.