Technical Lead will need to have experience leading teams in an Agile approach, leading solution design sessions, and ensuring quality of delivery of the ServiceNow solution.
Responsibilities:
· Work with the customer product owners to understand detailed requirements and design scalable solution for implementation, test automation and delivery to end customer
· Contribute to the design and implementation of new products and features while also enhancing the existing product suite
· Integration: Integrating ServiceNow FSM with other systems and applications like CareAR, Dispatch tools etc
· Workflow Automation: Developing and implementing workflows, business rules, and automation scripts to automate customer service processes, such as incident management, problem management, change management, and request fulfillment.
· Reporting and Analytics: Configuring dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance, trends, and Field Service Performance
· Solution Design: Collaborating with stakeholders to understand business requirements and design customer service solutions within the ServiceNow platform.
· Configuration and Customization: Configuring ServiceNow FSM modules, workflows, forms, and user interfaces to align with customer service processes and requirements.
· User Experience (UX) Design: Designing intuitive and user-friendly interfaces for Field agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform.
Qualifications:
· 5 years of experience in ServiceNow as a field service management implementation.
· Bachelor's degree in Information Technology, Computer Science, or related field and/or relevant years of experience.
· Certifications – ServiceNow CSA, Service Now CAD, ServiceNow FSM Implementation
· Experience with Field Service Management processes, including Dispatch Management , Advanced Work Assignment, and Knowledge.
· Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical ServiceNow solutions.
· Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
Experience:
- ServiceNow: 5 years (Required)
- Field Service Management: 5 years (Required)
Work Location: Remote