Job Overview:
We are seeking Customer Service Representatives to join our team. The ideal candidates will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a professional and efficient manner.
Responsibilities:
- Answer incoming customer calls and emails promptly and professionally
- Provide accurate information regarding products or services
- Assist customers with order placement, modifications, and cancellations
- Resolve customer complaints or concerns with patience and empathy
- Perform outbound calling for follow-ups or sales initiatives
- Utilize phone etiquette to ensure positive customer interactions
- Conduct data entry to update customer records accurately
- Analyze customer needs to recommend upselling opportunities
Skills:
- Fluent in English
- Strong ability to analyze information and provide solutions
- Excellent phone etiquette and communication skills
- Proficient in data entry and navigating computer systems
- Familiarity with upselling techniques is advantageous
- Ability to handle high call volumes efficiently
Join our team as a Customer Service Representative and be part of a dynamic environment where your skills are valued, and growth opportunities are available.
Job Types: Part-time, Contract, Temporary, Seasonal
Pay: $11.00 - $15.00 per hour
Expected hours: 5 – 20 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Work Location: Remote